Cancellation & Refund Policy

Cancellation Policy

Rakhi Mall believes in helping its customers as far as possible and has, therefore, a liberal cancellation policy. Under this policy:

Cancellations could be taken into account or considered only if the request is made within 24-hours of placing an order and before 24 hours of dispatch order. However, the rakhi bazar is not able to cancel if the orders had been communicated to the merchants/carriers and that they have set off the process of shipping them.

We do not accept cancellation orders or requests for perishable items like eatables. However, a replacement or refund can be made if the customer finds that the quality product shipped is not good.

In case we receive a cancellation notice from your side and the order has not been dispatched by us, we can cancel the order and refund all amount within 4-5 working days.

Refund Policy

If for some unexpected reason, your product appears damaged in any way, please contact our customer service immediately. Please do consist of all important information on your order together with a photograph, order number & your contact details. Requests regarding refunds should be made within 1 day of delivery or shipment date. The refund can occasionally take up to 20 days to take effect. Refunds will be made on the same payment method by which the order was placed. Refund as soon as processed will be credited back on your card in 10 to 12 working days. Items have to be of their original condition. Only unused, unsoiled items with their original tags could be accepted.